Last updated: January 2026

These Terms and Conditions (“Terms”) govern your use of the Wills Connect website and services. By using our website or purchasing our services, you agree to be bound by these Terms.

If you do not agree, you must not use the service.

1. Who We Are

Company name: We Serve You Limited
Trading name: Wills Connect

Registered address:
33 Prospect House
Featherstall Road South
Oldham
OL9 6HT
United Kingdom

Email: gdpr@willsconnect.co.uk

2. Nature of the Service

Wills Connect provides an online will-writing platform that generates a will document based solely on the information you provide.

• We are not a firm of solicitors
  
• We do not provide legal advice
  
• Our service is designed for straightforward wills only
  
• The service is intended for use in England and Wales
  

Where your circumstances appear complex, we may recommend that you seek advice from a qualified solicitor.

3. Eligibility

To use the service, you must:

• Be at least 18 years old
  
• Have testamentary capacity
  
• Be acting on your own behalf
  
• Be ordinarily resident in England or Wales
  

We reserve the right to refuse or suspend access if these conditions are not met.

4. How the Service Works

1. You complete an online questionnaire
   
2. You review and confirm your answers
   
3. A will document is generated based on your inputs
   
4. Depending on your selection:
   
   • Your will may be reviewed before release, or
     
   • You may request immediate download
     

You are responsible for reviewing all content before finalising your will.

5. Accuracy of Information

You are solely responsible for ensuring that:

• All information provided is accurate, complete, and truthful
  
• Names, relationships, and instructions are correct
  
• The final document reflects your intentions
  

We are not responsible for errors caused by incorrect or incomplete information supplied by you.

6. Execution of the Will

We do not supervise, verify, or witness the signing of your will.

You are responsible for ensuring that your will is:

• Signed correctly
  
• Properly witnessed
  
• Executed in accordance with the law of England and Wales
  

An incorrectly executed will may be invalid.

7. Digital Content & Consumer Rights

Our service supplies digital content (a personalised will document).

By placing an order, you acknowledge that:

• The content is tailored to you
  
• The service begins immediately upon completion of the questionnaire
  
• The document is generated based on your confirmed inputs
  

This section is intended to comply with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

8. Right to Cancel

8.1 Standard Cancellation Right

If you are a consumer, you normally have a 14-day right to cancel from the date of purchase.

8.2 Immediate Download / Express Start

If you choose immediate download, or otherwise request that the service begins immediately, you:

• Expressly request immediate performance of the service
  
• Acknowledge that digital content will be supplied straight away
  
• Agree that your right to cancel is lost once the digital content is provided
  

This is permitted under Regulation 37 of the Consumer Contracts Regulations.

9. Refund Policy

9.1 When Refunds Are Not Available

No refund will be given where:

• The will document has been generated
  
• Immediate download has been requested
  
• The service has been fully performed
  
• The document reflects the information you provided
  

This applies even if you later decide not to use the will.

9.2 Partial Refunds

Where a refund is legally required and the service has partially been performed, we may deduct a proportionate amount reflecting:

• Work already completed
  
• Digital content already supplied
  

9.3 Faulty Service

If the service is defective, does not function as described, or contains an error caused by us (and not by your input), you may be entitled to:

• Correction, or
  
• A partial or full refund, as required by law
  

10. Amendments and Reviews

Where your plan includes amendments or review:

• We may request clarification or corrections
  
• We may limit the number of review cycles
  
• If you do not respond within a reasonable timeframe, we may release the document as drafted
  

11. Fees and Payments

• Prices are shown clearly before payment
  
• Fees are typically one-off
  
• Payments are processed securely via third-party providers
  

All prices include applicable taxes unless stated otherwise.

12. Intellectual Property

All website content, software, text, branding, and documentation is owned by or licensed to We Serve You Limited.

You may use the generated will for your personal use only.

13. Acceptable Use

You must not:

• Provide false or misleading information
  
• Attempt to misuse or interfere with the platform
  
• Use the service for unlawful purposes
  

We may suspend or terminate access for misuse.

14. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for losses caused by incorrect user information
  
• We are not liable for failure to execute the will correctly
  
• We are not liable for indirect or consequential losses
  

Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.

15. Data Protection

Your use of the service is subject to our:

• Privacy Policy
  
• Cookies Policy
  

16. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction.

17. Changes to These Terms

We may update these Terms from time to time. The latest version will always be published on our website.

18. Contact Us

If you have questions about these Terms, please contact:

Email: gdpr@willsconnect.co.uk